Refund & Cancellation Policy

This policy explains how to cancel your Helix Field subscription and when refunds apply. It is part of, and should be read with, our Terms of Service.

How to cancel

You can cancel your subscription at any time, yourself, right in the app — the same easy way you signed up:

• In the app: Settings → Billing → Cancel subscription. It takes effect immediately (your renewal is turned off on the spot), with no phone call, no retention obstacle course, and no cancellation fee.

The in-app button cancels on its own — you never have to email us to cancel. If you have trouble finding it, you're welcome to email hello@helixfielddispatch.com and we'll help.

What happens when you cancel

• Your subscription stops renewing, and you will not be charged again.
• You keep access to the Service through the end of the billing period you already paid for. On an annual plan, if you would rather stop sooner and be refunded for the months you have not used, see Refunds below.
• After that period ends, your access is turned off. You may request an export of your data before or shortly after cancellation, as described in our Privacy Policy.

Refunds

• Monthly plans: Fees for the current month are non-refundable, but cancelling stops the next charge. You keep access until the month ends.
• Annual plans: You can cancel at any time during your annual term and we will refund the part you did not use. Because the annual price is discounted in exchange for committing to a full year, the months you did use are billed at our standard monthly rate for your plan, and the remainder of what you paid is refunded.
  
  Example: you pay $999 for a year on the Crew plan on 1 January and ask to stop on 15 June. You keep access until 30 June. Six months at the standard Crew monthly rate of $99 is $594, so $405 is refunded to your original payment method. Refunds are calculated against the amount you actually paid, so any discount you received is reflected in the refund.
  
  How to do it: cancelling from Settings › Plan & Billing stops your subscription renewing and keeps your access until the end of the term you have already paid for. To end an annual term early and take the refund described above instead, email us — we will confirm the figure with you and issue it to your original payment method.
• Billing errors: If you were charged in error (for example, a duplicate charge or a charge after a valid cancellation), contact us and we will investigate and refund verified errors promptly.
• Where the law requires a refund, we will honor it. This policy does not limit rights you have under applicable law.

Auto-renewal reminder

Subscriptions renew automatically at the then-current price until cancelled. Your first charge is at signup; each renewal is on the same day of your cycle. We send renewal and price-change notices where required. To avoid the next charge, cancel before your renewal date.

Payments to your own customers

This policy covers your Helix Field subscription only. Payments your business collects from its own customers through Helix Field are handled through your connected Stripe account, and refunds to those customers are issued by you from your own account.

Contact

BAW International Inc. · Helix Field · hello@helixfielddispatch.com