Refund & Cancellation Policy

This policy explains how to cancel your Helix Field subscription and when refunds apply. It is part of, and should be read with, our Terms of Service.

How to cancel

You can cancel your subscription at any time, yourself, right in the app, the same easy way you signed up:

• In the app: Settings › Plan & Billing › Cancel subscription. It takes effect immediately (your renewal is turned off on the spot), with no phone call, no retention obstacle course, and no cancellation fee.

The button in the app cancels on its own: you never have to email us to cancel. If you have trouble finding it, you're welcome to email helixfielddispatch@gmail.com and we'll help.

What happens when you cancel

• Your subscription stops renewing, and you will not be charged again.
• You keep access to the Service through the end of the monthly or annual billing period you already paid for.
• After that period ends, your access is turned off. You may request an export of your data before or shortly after cancellation, as described in our Privacy Policy.

Refunds

• Monthly and annual plans: Subscription fees are paid in advance for the billing period selected. A voluntary cancellation stops the next renewal but does not create a prorated refund or account credit for unused days or months. You keep access through the entire paid period.
• Billing errors: If you were charged in error (for example, a duplicate charge or a charge after a valid cancellation), contact us and we will investigate and refund verified errors promptly.
• Express contractual remedies: A refund expressly required by the Terms of Service or Data Processing Addendum, including an applicable remedy for BAW's uncured breach, remains available according to that document.
• Where the law requires a refund, we will honor it. This policy does not limit rights you have under applicable law.

Automatic renewal reminder

Subscriptions renew automatically at the then current price until cancelled. Your first charge is at signup; each renewal is on the same day of your cycle. We send renewal and price change notices where required. To avoid the next charge, cancel before your renewal date.

Payments to your own customers

This policy covers your Helix Field subscription only. Payments your business collects from its own customers are separate: authorized office staff can issue a full or partial refund from the invoice in Helix Field, and card refunds are processed through your connected Stripe or Square account, whichever took the payment, to the original payment method. Cash refunds are recorded in Helix after your business returns the money. If an invoice has already been synchronized to QuickBooks, Helix currently blocks issuing that refund from inside the product until the accounting correction is handled through your bookkeeper or QuickBooks workflow, preventing the two ledgers from silently disagreeing.

Contact

BAW International Inc. · Helix Field · helixfielddispatch@gmail.com