If you've ever driven back across town because nobody could say whether the water got tested, this is for you. Helix Field keeps the cleaning schedule, the checkpoints, the photos, and the invoice in one app. The office works in a browser, the crew works from a phone at the pond.
From $49/mo · Web office + Android field app, iOS coming · cancel anytime
Pond work is not lawn care with extra steps. The water has to be tested, the work has to be photographed, and twice a year everything opens or closes at once. Most scheduling software has no idea what to do with any of that. This one does.
Weekly skims in summer, biweekly cleanings in spring and fall, monthly checks in the slow months. Recurring maintenance plans put every visit on the calendar automatically, and the dispatch board turns each day into an ordered route your crew just drives.
Job checkpoints are custom steps your technician clocks through on the phone during the visit. Define them once for your cleaning template: net and skim, empty the skimmer basket, rinse filter pads, test the water, dose treatments, photo the finished pond. Every visit runs the same list, whoever is on the truck.
A pond can look different by dinnertime. String algae blooms, leaves drop, a customer's dog goes for a swim. Photos taken from the app attach straight to the job record, so when the phone rings you can pull up exactly how the water looked when your technician packed up, next to the customer's signature.
Quote the new waterfall as an estimate, turn it into a job when they say yes, and invoice the moment the work is done. Customers pay online by card, or your tech records the check handed over at the gate. Hours worked flow into time tracking and payroll estimates for W-2 and 1099 crews in all 50 states.
Everything opens in spring, everything closes in fall, and both times the phone will not stop ringing. Load those weeks up ahead of time, put checkpoints on the steps you cannot afford to botch, and let the recurring plans carry the rest of the year.
Helix Field is field service management built by BAW International, and its first customers are outdoor service companies in Oklahoma, including a crew that builds and maintains ponds and water features for a living. The recurring plans, the checkpoints on the job clock, the photo records: none of it came off a whiteboard. It got built because a working pond crew kept asking for it.
If ponds are one slice of a bigger outdoor operation, the same account covers all of it. Mowing crews and pond crews can run separate routes under one roof; the landscaping page covers that side of the business, and the pool service page covers pools. Still shopping around? Fair enough. Here's how we compare with other field service software.
We would rather tell you now than after you have paid. A few honest limits, so you can decide with your eyes open.
Every plan includes every feature: dispatch, recurring plans, checkpoints, photos, invoicing, payments, time and payroll. Pick the seat count that matches your trucks.
Online card payments carry a 1% platform fee to BAW; Stripe's processing fee is separate. Plans auto-renew each month or year at the then-current price until you cancel, and you can cancel anytime from your account with no fees. Prices in USD. By subscribing you agree to the Terms and Refund & Cancellation Policy.
Yes. Openings and closings are scheduled like any other job, and each one can carry its own checkpoint list, so the netting, the pump pull, the deicer install, or the spring startup gets worked through step by step. Recurring cleaning plans fill the calendar between the two.
Each visit can include water testing as a checkpoint, a step the technician clocks through on the phone as part of the job. Readings go in the job notes and photos attach to the same record, so the office can see the test happened without calling the truck.
Solo is $49 per month with 3 seats, Crew is $99 per month with 6 seats, and Team is $179 per month with 10 seats. Yearly billing works out to roughly two months free, and extra technician seats are $22 per month on any plan. Every plan includes every feature. There is no free tier and no trial: you sign up, pick a plan, and pay.
The field app is Android today, with an iOS version on the way. The office side runs in any web browser on any computer or tablet, so scheduling, invoicing, and reporting are never tied to a phone platform.
Customers can pay invoices online by card, and technicians can record cash and check payments against the job from the field. Card payments carry a 1% platform fee to BAW, with Stripe's standard processing fee separate.
Pick a plan, load your customers, and run the next route day out of one app. Want to ask a person something first? Email us. We actually answer.