Set your route order once and Helix keeps it, week after week. Techs see their stops in driving order on their phones, with the gate code and the chem checklist right there. Photos land on the job before the truck pulls away, and by the time you sit down for month-end billing, most of it's already done.
Plans from $49/mo · Office in the browser, techs on Android · cancel anytime
The office plans the week in a browser and the techs run their stops from the phone, all on one live record. Nothing rides home on a wet clipboard.
A pool route is a different animal from one-off service work. You're not chasing leads and quoting strangers all day. You're visiting the same eighty pools every week, in an order that either saves you an hour of windshield time or burns it. So the software has a different job too. It needs to prove each visit happened, keep every pool's chemistry and quirks on record, and send the same invoices every month without you rebuilding them.
That's what Helix Field was built for. It comes from BAW International, and its first customers were landscaping and pond maintenance companies in Oklahoma, businesses that live on weekly routes the same way pool service does. The office side runs in a browser and the field side runs on your techs' phones, both looking at the same live record. When a tech closes out a stop, the office sees the photos, the notes, and the time on site right away, not on Friday.
Recurring maintenance plans put every pool on the calendar automatically. On the dispatch board you drag the day's stops into the order you actually drive them, hand each run to a tech, and keep an eye on the live map while the day plays out.
Every customer and every property gets its own record: notes, visit history, photos, billing. The tech opens the stop on the phone and knows what the last visit found and what this pool needs before the gate's even open.
Most of a pool company's revenue is the same amount, from the same customers, month after month. Helix keeps the plan, the visits, and the invoice hooked together, so month-end billing is mostly just hitting send. Repairs and one-off work get estimates and invoices from the same screen.
Job checkpoints are steps you set up once: test the water, log the readings in the visit notes, empty the baskets, brush the walls, take the photo, lock the gate. Every tech works the same list at every stop, so the newest guy on the truck services a pool the same way you would.
Helix Field grew up on landscaping and pond maintenance routes before pool companies picked it up, so weekly work was baked in from the start. And if you're shopping around, we keep an honest side-by-side of the field service platforms, ours included.
What pool company owners ask us before they sign up.
No, on purpose. You drag stops into the order you actually drive them, and recurring plans repeat that order week after week. A route optimizer doesn't know that one gate stays locked until 9 a.m. or that you like ending the day near the supply house. Helix gives you a live tech map and a drag-to-order board and figures you know your own town.
Make water testing one of your job checkpoints. Checkpoints are steps you set up once, and a tech works through them at every stop. The readings go in the visit notes and photos attach straight to the job, so when a customer calls about cloudy water the office can pull up that pool's whole history.
Yes. Recurring maintenance plans keep the weekly visits on the schedule, and you invoice the flat rate on whatever cycle you sell. Customers can pay by card online (BAW takes a 1% platform fee, and Stripe's processing fee is separate), or you can record cash and checks against the invoice.
No. There's no free tier and no trial. You sign up, pick a plan, and pay, starting at $49 a month for the Solo plan with 3 seats. You can cancel anytime from your account, and yearly billing works out to about two months free.
The field app runs on Android today, with iOS on the way. The office side doesn't need an install at all: scheduling, dispatch, billing, and payroll all run in a normal web browser.
Every plan gets every feature: routes, checkpoints, billing, time tracking, payroll estimates for all 50 states, and the field app. The only question is how many people you've got.
All plans auto-renew each month or year at the then-current price until you cancel. Cancel anytime from your account, no fees. Your first charge is at signup; there is no free trial. Prices in USD; yearly is billed as roughly 10 months, so two are free. By subscribing you agree to the Terms and Refund & Cancellation Policy.
Pick a plan, load in your customers and properties, and set the route order once. From there the schedule builds itself every week. Got questions first? Email us, a real person reads it the same day.