Nobody's schedule survives a burst supply line at 10 a.m. Helix Field puts the whole day on one board, so the office can shuffle jobs without playing phone tag and your tech has the photos, the signature, and the payment done before he backs out of the driveway.
From $49/mo · web for the office, Android for the field · cancel anytime
Route trades can plan a week ahead. Service plumbing gets rearranged by whatever is flooding right now. Helix Field is one live record the office and the trucks both look at, so a schedule change is a drag on a board instead of a round of phone calls.
Take the call, drop the job on the dispatch board, and drag the day into a new order. Every tech's stops, statuses, and locations sit on one screen with a live map behind them, so the dispatcher can see who's closest and who can take one more stop without wrecking the afternoon.
Slab leaks, corroded stacks, water in the cabinet: plumbing is a trade where the customer usually can't see the problem and sometimes doesn't want to believe the bill. Techs attach before-and-after photos to the job right from their phone. When a homeowner questions the charge, or an insurance adjuster wants proof, it's already on the record.
Quote the water heater swap on-site, get the go-ahead, do the work, and turn the estimate into an invoice without retyping a line. Send a card payment link the customer pays on their own phone, or log the cash or check they hand you. Nothing rides back to the office in a folder on the dash.
Techs open the day in route order, clock through the checkpoints you define for every job, attach photos, and hand the phone over for the customer's signature before they pull away. Android today, iOS on the way.
Repeat work, records, hours, and payroll live in the same login as the dispatch board. Set up recurring plans for the backflow tests and water heater flushes, and the schedule builds itself.
Most field service platforms were designed around route work: the same forty lawns every week, in the same order. Service plumbing is a different animal. The tools that matter are the ones that survive the schedule blowing up mid-morning. Here's the short list worth checking on any platform, ours included.
A weekly route planner is the wrong tool for a trade where the highest-value job of the day usually arrives by phone after the day has started. Look for a live board the dispatcher can reorder in seconds, a map that shows where every truck actually is, and a mobile app that picks up the change without anyone making a call. In Helix Field that's the dispatch board, route ordering, and the live technician map, and every plan includes them.
Photos and signatures aren't extras in plumbing. They're how you win the chargeback, the warranty argument, and the insurance question. The photo should attach to the job, not sit in a tech's camera roll, and the completion signature should live on the same record as the invoice it approves. Helix Field keeps both on the job, tied to the customer and the property, so the history is still there when the question comes up a year later.
Every day an invoice waits, it gets harder to collect. The field workflow should run estimate to invoice to payment in a single visit: a pay link for cards, and a clean way to log the cash and checks plumbing customers still hand over, so the office isn't reconciling a bank bag against somebody's memory. Helix Field tracks card, cash, and check against the invoice, and the office watches payments post in the activity feed.
Helix Field is a young platform with flat pricing and every feature on every plan. It's built by BAW International, and our first customers run landscaping and pond maintenance crews in Oklahoma: trades that live by the same dispatch, photo, signature, and payment loop a service plumber runs several times a day. If you need a deep catalog of third-party integrations or a built-in flat-rate price book today, an older and larger suite may serve you better for now. We lay all that out plainly so you can compare field service software and decide with clear eyes.
Dispatch, jobs, photos, signatures, estimates, invoicing, payments, time, and payroll are all included. Pick the size that fits the crew, and add technicians for $22/mo as you hire.
All plans auto-renew monthly or yearly at the then-current price until you cancel. Cancel anytime from your account, no fees. There is no free trial: sign up, pick a plan, and the crew is on the board the same day. Prices in USD. Online card payments carry a 1% platform fee plus Stripe's processing fee; cash and check recording costs nothing. Full details on the Helix Field homepage, the Terms, and the Refund & Cancellation Policy.
Solo is $49 per month with 3 seats, Crew is $99 per month with 6 seats, and Team is $179 per month with 10 seats. Yearly billing drops those to $499, $999, and $1,799, which works out to about two months free. Extra technician seats are $22 per month on any plan, and every plan includes every feature.
No. Helix Field has no free tier and no trial: you sign up, pick a plan, and pay, and you can cancel anytime with no fees. We would rather charge a fair flat price with every feature included than gate the useful parts behind upsells.
Yes. Technicians can send a card payment link the customer pays on their own phone, or record cash and check payments against the invoice on the spot. Card payments carry a 1% platform fee to BAW plus Stripe's standard processing fee. Recording cash and checks costs nothing extra.
The technician app is on Android today, with iOS on the way. The office side runs in any modern browser on any computer, so dispatchers and owners install nothing.
Yes. Technicians attach photos to the job from their phone and collect the customer's signature at completion. Both stay on the job record, so the office can pull them up whenever a question comes up, whether that is next week or next year.
One login for the office, one app on the trucks. Every job keeps its own photos, signature, and invoice. Want to ask something first? We're an email away.